Frequently Asked Questions

To Provide faster online help, we have compiled a list of frequently asked questions.

If you have a question that is not on our list, please feel free to call us at:
323-874-3034 los angeles area
800-893-6688 toll free
info@tictock.com email

Tic-Tock uses exquisite garden flowers.  Due to their delicate nature, please add water and mist them daily to ensure maximum longevity.  We guarantee your arrangement will last for three to five days.  A little extra care will make a significant difference in the life of your flowers.

Keep the vase filled to the top with clean water.  There is no need for you to add anything but fresh water.  Remove fading blooms and foliage.  Some flowers last longer than others.  To keep your entire arrangement looking fresh, simply pluck fading flowers off the stem.

If your arrangement is in a basket or shallow dish, please keep the floral foam saturated.  Keep your arramgement in a cool place and out of direct sunlight.  60 to 70 degrees is the optimal temperature.  Keep away from heating or cooling vents, fans, and radiators.

Is there a sales tax added to an order?
All orders are charged sales tax on the full amount of the flower order.

What form of payments do you accept online?
We accept MasterCard, American Express, Discover, and Visa.